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NORTH COUNTY <br /> TRANSIT DISTRICT i <br /> Board Policy No. 26 <br /> Discrimination Complaint Procedures <br /> Summary <br /> This policy is intended to establish a procedure under which complaints alleging discrimination in <br /> North County Transit District's (NCTD) provision of services or NCTD activities can be made by <br /> persons who are not employees of NCTD. <br /> Background <br /> It is NCTD's policy to comply with state and federal laws and regulations including the Americans <br /> with Disabilities Act of 1990 (ADA), Title VI of the Civil Rights Act of 1964 (Title VI), 49 CFR Part <br /> 21, California Code§ 51 (Unruh Civil Rights Act), California Code§ 11135, California Government <br /> Code § 12960(d), and other federal and state discrimination laws. <br /> NCTD prohibits discrimination by its employees, contractors, and consultants. The responsibility <br /> for the implementation of the discrimination complaint procedures is assigned to NCTD's Civil <br /> Rights Officer. NCTD does not discriminate on the basis of race, color, national origin, sex <br /> (including gender identity, sexual orientation, and pregnancy), age, religion, ancestry, marital <br /> status, medical condition, disability, or any other protected category under state or federal law in <br /> conducting government business. Persons who believe they have been subjected to <br /> discrimination or have been denied access to services or accommodations required by law, have <br /> the right to use this grievance procedure. Additionally, it is NCTD policy to prohibit mistreatment <br /> by its employees, contractors, and consultants on the basis of gender identity or gender <br /> expression. <br /> In order to comply with 49 CFR Part 21, recipients and sub-recipients of Federal Transit <br /> Administration (FTA) funding such as NCTD are required to develop procedures for investigating <br /> and tracking Title VI complaints and to make the procedures for filing a complaint available to <br /> members of the public upon request. This policy contains the procedures that members of the <br /> public should follow in order to request additional information regarding NCTD's nondiscrimination <br /> obligations or file a discrimination complaint against NCTD. <br /> Applicability <br /> This complaint procedure is applicable to all persons who are not employees of NCTD. This <br /> includes, but is not limited to, visitors to NCTD; members of the public; Board, committee and <br /> working group members; vendors; or any other persons transacting business with NCTD or using <br /> NCTD's services who believe that they have been subjected to discrimination by NCTD <br /> employees, contractors, or consultants. In general, the complaint procedure is designed to <br /> address disputes concerning the following: <br /> 1. Disagreements regarding a requested service, accommodation, or modification of a NCTD <br /> practice or requirement; <br /> 2. Inaccessibility of a program, publication, or activity; <br /> 3. Harassment or discrimination based on membership in a protected category under state <br /> or federal law; <br /> 4. Violation of privacy in the context of disability. <br /> Page 1 of 6 <br />